About the Role

Join our team as a Virtual Receptionist and be the first point of contact for our customers. Provide exceptional phone support, manage appointments, and assist with general inquiries while working remotely with the flexibility and support of our strong team foundation.

As a Virtual Receptionist at VisionGrid Media, you'll be the welcoming voice that greets our customers and helps them navigate their needs. This remote position offers the perfect opportunity to build a career in customer service while enjoying the flexibility of working from home with a company that values genuine care and community connection.

Key Responsibilities

• Answer incoming calls and route to appropriate departments
• Greet customers warmly and provide initial assistance
• Schedule appointments and manage calendar systems
• Take detailed messages and ensure proper follow-up
• Provide basic information about insurance products and services
• Assist with customer inquiries and direct complex issues to specialists
• Maintain accurate call logs and customer interaction records
• Support administrative tasks as needed

Requirements

• High school diploma or equivalent required
• Previous receptionist or customer service experience preferred
• Excellent verbal communication and phone etiquette
• Reliable high-speed internet connection and quiet home office space
• Proficiency in computer systems and multi-line phone systems
• Strong organizational skills and attention to detail
• Professional demeanor and positive attitude

Preferred Qualifications

• Excellent listening skills and clear speaking voice
• Ability to remain calm and professional under pressure
• Strong multitasking abilities
• Basic understanding of insurance terminology preferred
• Bilingual capabilities (Spanish) a plus
• Reliable and punctual with strong work ethic

Benefits & Perks

• Competitive hourly wage with performance reviews
• Work-from-home flexibility with provided equipment
• Health, dental, and vision insurance
• Paid training and ongoing professional development
• 401(k) retirement plan with company matching
• Paid time off and holiday pay
• Internet and phone stipend for home office
• Employee recognition programs
• Career advancement opportunities within the company
• Wellness programs and mental health support